I write about ski resorts and customer service ALL the time, so you can imagine my incredulity when this story crossed my desk this morning:

Skier Suffers Exposure

Man left dangling upside down, pantless after Vail lift mishap

JANUARY 6–In a bizarre incident that will surely lead to litigation (or an out-of-court settlement), a skier at Colorado’s ritzy Vail resort was left dangling upside down and pantsless from a chairlift last Friday morning.

The whole story here on The Smoking Gun: Skier Suffers Exposure – January 6, 2009.